Account & Order
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How can I modify or cancel my order?
To modify or cancel your order, please contact us as soon as possible and have your order details and any relevant information ready. We’ll do our best to help accordingly. -
How do I change or reset my password?
If you’ve forgotten your password or would like to change it, click 'Forgot Password?' on the login page and enter your email address. You’ll receive an email with a link to reset your password. -
Simply go to the 'Create an Account' page and follow the instructions. Creating an account lets you earn loyalty points and save items to your wishlist!
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There’s an error with my order – what should I do?
If you received the wrong item or something is missing, please contact Painting By Numbers with details of the issue and any relevant photos. Our team will help resolve this as quickly as possible.