Welcome to Our Help Site

• How can I modify or cancel my order?
• How do I change or reset my password?
• How do I create an account?
• There’s an error with my order – what should I do?

• Can I buy more paint?
• Do I need to mix the paint colours?
• Do the kits include enough paint to complete my painting?
• How long will my paints stay fresh?
• Why don’t my paint colours match the image exactly?
• Will the paint cover the numbers on the canvas?

• How are your products packaged for shipping?
• How long does delivery take?
• How long does it take for products to be shipped?
• What should I do if I miss the courier?
• Which countries do you deliver to?

• Are your products kept in stock?
• Can I use gesso on my canvas?
• Do I need painting experience to use your kits?
• Having trouble seeing the numbers on your canvas?
• How are your designs chosen?
• How do I mount and stretch my canvas onto a frame?
• How long does it take to complete a painting?

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• Can I send my order directly to the recipient as a gift?
• What should I choose as a gift?

• What is a Painting by Numbers Monthly Subscription Box?
• When will I receive my first subscription box?
• Can I track the delivery of my monthly box?
• Can I change my subscription duration after it has started?
• How can I re-subscribe?
• Can I unsubscribe from my subscription?

• How do I pay by bank transfer or cheque?
• Which payment methods do you accept?

• Can I see a preview of my personalised design before ordering?
• Can you edit or improve my photo before creating the kit?
• How detailed will my personalised painting be?
• How do I choose the best photo for my personalised kit?
• How long does production take for personalised kits?
• What size do you recommend for a personalised kit?

• Are you on social media?
• Are your products environmentally friendly?
• How did Painting By Numbers begin?
• What makes Painting By Numbers different from other brands?
• Where are your products made?
• Why are your kits made to order?

• Can we contact you for events or corporate projects?
• Can your kits be personalised with our company branding?
• Do you deliver bulk orders to multiple addresses?
• Is there a minimum order quantity for corporate purchases?
• What are the delivery times for bulk orders?